FAQs

GENERAL

Do your products look exactly like the picture?

Our accessories are made of wood, which is a natural material. Therefore, each of our products is unique, and individual items may slightly differ in color and wood grain. Besides - the design and components of each set look like the pictures.

How do I take care of natural wood?

The best way to care for your wooden products is to treat them carefully with a clean soft cloth and a small drop of olive oil. Stains and dirt can be with a soft damp cloth, rubbing carefully.

I have questions about my order. Who can I contact?

Our customer support team is always on hand to answer any questions or concerns you may have, simply contact us using our contact form or send us an email to info@geek-wood.com

We will try to answer your request as quickly as possible. 

I am interested in collaborating with you. Who can I contact?

We are always looking forward to exciting collaborations! Send us an inquiry via our contact form or write an email to info@geek-wood.com

 

PAYMENTS & SHIPPING

What payment methods do you accept?

You can select the following payment methods in the checkout to pay for your order:

  • Payment by credit card
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

What is the estimated delivery time and cost ?

We offer free shipping for qualified orders. You can find all the details and our shipping times and costs here.

 

How can I track my order?

As soon as we ship your order you’ll be provided with a linked Tracking ID. After you click it, it will forward you to the specified tracking website.

 

RETURNS

Can I return my order?

Yes, we are so confident in our products that we offer you a 15-day satisfaction guarantee. This means you can return your order within 15 days of purchase as long as it is in like-new condition.

You can find detailed information and a form template in our refund policy.


My package has arrived damaged. What should I do?

Please, write us an email at info@geek-wood.com. We will surely find a satisfactory solution together. Depending on the situation, it is possible to replace the product.